Jezily

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Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jezilyllc@yahoo.com. Please note that returns will need to be sent to the following address stated on return label.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jezilyllc@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Returns and Refunds - Jezily Products

Due to the nature of our curated and hygienic baby products, all sales are final. We do not accept returns unless the product is defective or damaged upon arrival. If you receive a damaged item, please contact us within 3 business days with proof (photo/video).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jezilyllc@yahoo.com. Process for return (i.e. how to initiate a return, how to contact customer service)

Terms and Conditions

Effective Date: 08/03/2022

Welcome to Jezily.com. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

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1. Acceptance of Terms

By using Jezily.com, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our site or services.

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2. Services Provided

Jezily.com offers curated baby products, parenting support, and consultation services for expectant parents, new parents, and families. Our services include:

• Sale of baby boxes and family care products

• Virtual and in-person parenting consultations

• Informational blog content

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3. Eligibility

You must be at least 18 years of age or the legal age of majority in your jurisdiction to make a purchase or book a consultation on Jezily.com.

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4. Consultation Services

Appointments may be booked online. Payment is required in advance. Jezily reserves the right to reschedule or cancel consultations due to unforeseen circumstances. No refunds are offered for missed appointments unless canceled at least 24 hours in advance.

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5. Product Orders

All orders are subject to availability and confirmation of payment. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities, inaccuracies in pricing or product information, or suspected fraud.

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6. Shipping & Pickup

• We offer nationwide shipping and local pickup in Houston, TX.

• Shipping fees and delivery times vary based on location.

• Customers are responsible for ensuring the correct delivery address. Jezily is not liable for lost packages due to incorrect information.

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7. Returns and Refunds for Jezily products.

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8. Pricing and Payments

All prices are listed in USD. We accept major credit cards and secure online payment methods. Prices are subject to change without notice.

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9. Intellectual Property

All content on Jezily.com — including text, images, branding, logos, and design — is the property of Jezily LLC and protected by copyright laws. You may not use or reproduce any materials without written permission.

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10. User Conduct

You agree not to misuse the website, post false information, attempt to gain unauthorized access, or violate any laws while using Jezily.com.

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11. Limitation of Liability

Jezily LLC is not liable for any direct, indirect, incidental, or consequential damages that result from the use of or inability to use our services or products.

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12. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page with an updated effective date.

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13. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: jezilyllc@yahoo.com

Phone: 713-364-5677

Pickup Location: 13131 Fallsview Ln, Suite #633 Houston, TX

Return and Refund Policy

Terms and Conditions

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